How we work..
This page is designed to explain how we work - from when we take a dog into our care, to new owner handover.
Firstly, we assess the dog via the previous owner if possible. At this point we build up a good idea of the dogs temperament, likes, dislikes, food type, reactiveness, aggression etc etc. We also contact the vet for a full history. If there is no record of a previous owner, the assessment stage may take longer. We decide on which foster home a dog should go to. Some of our fosters have a resident dog, some don't. We would never put a new dog into a situation where we didn't feel the dog was safe or where the new dog might feel agitated.
Once we have chosen the foster home, our fosters assess the dog for a period of - however long it takes - During this time, we may advertise a dog as 'pending assessment' - this is where the hard work begins. We are in touch with our fosters daily and our fosters liaise with us on the dogs progression. We test our dogs in all situations. Walking on a lead, reactiveness to other dogs (dogs and bitches), around livestock, sleeping, eating, affection, whether you can take food/bowls from a dog and more! This is vigorous testing and only when we are satisfied, will we start to look for a potential new owner.
Sometimes our dogs do come with some issues, so we not only have to assess the dogs, we have to assess the potential new owner too as explained in the next paragraph. This is to ensure we match the dog with the correct home.
Applying for a dog to adopt - (click here for fees)
Step 1 - We ask anyone who is interested in rehoming a dog from us to register their interest by filling out our application form. That's first and foremost.
Step 2 - Please wait for a reply to your application form. If we feel we could offer you a dog, we will reply to your email and ask you to send in your videos. Once we receive your videos, you will then go onto our list of potential new owners. When a dog comes in that we think may suit you, we will contact you. Please note, if we feel you are not suitable we will explain this to you in a reply email. ALL emails will be answered.
Please do not send videos until prompted to do so.
Video 1 - This video is of the home, garden and fences. We ask for a fully enclosed secure garden with at least 5/6 ft fences. A dogs safety is paramount!
Video 2 - A spoken 'About me' video - telling us all about you, your family and your lifestyle and perhaps previous dogs. Include all of your household family members in this if you can. Tell us about walks in the area etc and anything else that you think might help your application. In this video, you could also tell us about the sort of dog you're looking for. What activites you would be doing and if you are prepared to go to dog classes with your new dog if need be. The more you can tell us in this video, the better.
These videos are very important. Our dogs will always come first, ALWAYS. We will only ever place a dog into a new home when we are absolutely confident it's the right home for the dog
When we match you with your new dog, we will email you again to see if youre interested. If you are, we will follow this up with a phone call to discuss the possibility of meeting your new friend.
To finalise the new home we have a Team Meeting with the board of directors and the rest of the team before a final decison is made.
All of our dogs go to their new homes with 5 weeks FREE insurance, regardless of age. This not only protects the dog but protects us as a rescue, too.
Oh but it doesn't stop there!
Next, we keep in touch with the new owner for at least 5 weeks. We contact them weekly, to make sure they are happy and ask if they need any help and advice. This is to make sure they are settling in and there are no concerns. We offer full support to new owners, they can contact us at any time.
We also offer full rescue back up too, this is to ensure the dogs safety for life. We will always take a dog back if things don't work out. In fact, that's in our policy for new owners to sign.
PLUS, if a dog is not chipped when we take him/her into our care, a new chip will be provided by us. Our chips will be registered not only in the new owners name (after 4 weeks), but in our name too. Again, to ensure the safety of the dog and to prevent them being handed over to a dog warden or some random rescue kennel where they charge the earth to claim your own dog back.
We believe that the professional and personal service that we provide make our rescue one of the best in the country.